BOX OFFICE

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Photo by Tony Arrasmith/Arrasmith & Associates.

how can we help you?

We want purchasing tickets to the Playhouse to be as easy as possible. Purchase online, use the Playhouse's mobile apps for iPhone and Android devices or contact the Playhouse Box Office either by phone or in person.

FREQUENTLY ASKED QUESTIONS

If you can't find the answer to your question below, please call the Box Office, and we'll be happy to assist you.

How much do single tickets cost?

Ticket prices for individual Playhouse productions begin at $35 and vary based on the date and seating location desired. Generally, you'll receive the best seats at the best prices by purchasing early or by purchasing a Playhouse subscription. All Playhouse ticket prices are subject to change based on availability. To view specific prices, select the Buy Tickets button for the production you'd like to see. Then, select the date and seats you prefer.

Looking for a discount? The Playhouse offers a number of discount programs. Discounts for groups of eight or more adults are also available.

Are there special prices for children and students?

Yes, we have special prices for children and full-time students. Check each show's production page for a content advisory. Children under the age of 6 will not be admitted to Playhouse productions, unless otherwise advertised.

Where do I park?

Parking is available in the Playhouse garage or on surrounding streets.

Is the Playhouse accessible to persons with disabilities?

Yes. We offer a number of accessibility services, including infrared sound enhancement systems for the hearing impaired and large print programs, as well as audio-described and signed performances. Both theatres and all public areas are accessible to wheelchairs.

I can’t make it to the performance. What are my options?

• Exchange your tickets by noon the day of your performance by calling the Box Office.

• Give the gift of theatre to friends, acquaintances or business associates. If you cannot get your tickets to them, we can print duplicates that they can pick up at the Box Office.

• Donate your tickets to the Playhouse as a charitable contribution to a not-for-profit organization. Call the Box Office to release your seats BEFORE the scheduled performance, destroy your tickets and we will issue a receipt for your tax return. Once the performance begins, we cannot issue tax-deductible certificates.

How do I exchange my tickets?

Contact the Box Office by phone or in person no later than noon the day of your performance. Tell us which show you want to exchange. Once we agree on an alternate seat location and date, we will exchange your seats instantly and release your old seats for sale immediately. Pick up your new tickets any time during Box Office hours. Destroy your old tickets by tearing them lengthwise and discarding them. Don't forget to mark your calendar with your new performance date.

Exchange Fees:

Subscribers: There is no service fee for subscribers to exchange any ticket, including additional single ticket purchases.

Non-subscribers: There is a $3.75 exchange fee per ticket/per exchange.

Upgrades: Exchanges made to higher-priced tickets will be charged the price difference. Upgrade charges are due at the time of exchange and can be charged to American Express, Visa, MasterCard or Discover.

Please note:

• If your tickets have expired, please read the missed performance procedure below to find out how you can still see the show.

• Seating is based on availability and may not be comparable to original seating. Since we do not save seats for exchanges, please call us as soon as you know you have a conflict.

• Reserved parking may not be available on your new performance day. If parking is sold out for your new date, we will put you on a waiting list and call you when we secure space. If we cannot secure a spot, please stop by the Box Office on the night of your performance to obtain a parking refund for that individual performance.

• Exchanges to lower-priced tickets will not receive a refund.

I lost my tickets. How do I get new ones?

We will reprint lost or misplaced tickets free of charge. Call the Box Office to have your duplicate tickets waiting for you when you arrive at the theatre.

I just received my tickets. Why does it look like my seats aren’t together?

Seats in both theatres are set up in even and odd groupings. If your seat numbers are sequential even or odd numbers, they are together. You can check the location of your tickets on our theatre seating charts.

I missed my performance. Can I still see the show without having to buy more tickets?

If the show is still running, yes. We offer admission after a missed performance for a fee of $5.00, valid only for another performance of the same play. Here's how it works:

• The Box Office distributes seating beginning ONE HOUR prior to curtain on a first-come, first-served basis when expired tickets are presented.

• If reserved seating is not available, you will be given an empty seat pass. You will then meet the house manager at the door of the theatre just prior to curtain. He or she will assist you in finding empty seats in the theatre.

• The missed performance admission is valid through the final performance of the missed show. Please call the Box Office to confirm the show time(s) on the day you plan to attend.

May I donate my tickets to the Playhouse and receive a tax credit?

Donate your tickets to the Playhouse as a charitable contribution to a not-for-profit organization. Call the Box Office to release your seats BEFORE the scheduled performance, destroy your tickets and we will send you a receipt for your tax return. Once the performance begins, we cannot issue tax-deductible certificates (per Internal Revenue Service guidelines).

How can I be reached in case of an emergency?

Mobile phones and beepers must be turned off inside the theatre. If you need to be reached, please leave your phone or pager with the house manager, along with your name and seat location. This will help us locate you quickly in case of an emergency. Our emergency number is 513-345-2247.

The weather is terrible! Will you cancel a show due to weather?

The show must go on! Unless the city officially closes roads to non-essential traffic, all performances will continue as scheduled, regardless of weather conditions. In the event of a show cancellation, the cancellation information is posted on the homepage of our website. We also call and/or email patrons with tickets to the cancelled performance, so please make sure we have your correct contact information. The Playhouse may be located in a park, but it is an indoor performing arts complex.

We’re going to be LATE! Can we still get in to see the show?

Latecomers are seated at the discretion of the house manager, so as not to disturb other audience members and the performers. This may be as late as intermission. Latecomer admission depends on the demands or structure of a particular production. Should you need to leave the theatre during a performance, re-admittance and seating are also at the discretion of the house manager.

What should I wear to a Playhouse performance?

Theatre is, after all, about expressing yourself. So dress it up or dress it down — it's up to you. We want you to be comfortable and enjoy yourself.

Will any additional fees be added to my single ticket order?

A $.90 per ticket fee is assessed by The Cincinnati Park Board on all ticket purchases.

In addition, the Playhouse assesses a $3.50 per ticket handling fee to all single ticket buyers. Subscribers pay no additional fees on any single ticket purchases.

Does the Playhouse offer ticket donations for nonprofit events?

Every year, the Playhouse is proud to issue ticket donations valued at more than $30,000 to assist other nonprofits raise funds for their organizations.These ticket donations valued at over $100 per set entitle recipients to attend one of the current Marx Theatre subscription season productions. Please note conditions of the donation and expiration date.

Application Process
To request a donation for your organization please follow these guidelines:

• Requests are accepted via U.S. post only and include a self-addressed stamped standard #10 envelope for the donation to be returned to you. Requests must be on the receiving organization's letterhead, with the name of the organization, address, telephone number and nonprofit ID number, name of the event, contact's name, address and phone numbers. No donation will be issued to an individual.

• The Playhouse issues 25 pairs of tickets every month. Requests are filled on a first-come, first-served basis. The Playhouse is not responsible for lost or misdirected donations and is unable to issue reprints. Requesting organizations may receive one donation per Playhouse's fiscal calendar, July 1 through June 30. Multiple requests are discarded.

• Tickets are subject to availability, are valid for the remaining Marx Theatre productions and exclude A Christmas Carol, Friday and Saturday evenings and Saturday and Sunday matinees.

• The Playhouse is unable to consider donations that benefit political parties or candidates, for-profit companies (including employee recognition/appreciation days) and holiday events.

Application Submissions
Mail to:
Cincinnati Playhouse in the Park
Attn: Ticket Donations
962 Mt. Adams Circle
Cincinnati, OH 45202

CONTACT THE BOX OFFICE

513-421-3888

TOLL FREE (OH, KY & IN only)
800-582-3208

Telecommunication Device for the Deaf
513-345-2248

STANDARD SEASON HOURS

Monday: 10 a.m. – 5 p.m.
Tuesday – Saturday: 10 a.m. – 9 p.m.
Sunday: 12 p.m. – 8 p.m.

Box Office closing hours vary based on performance schedule.


address

Cincinnati Playhouse in the Park
ATTN: Box Office
962 Mt. Adams Circle
Cincinnati, OH 45202

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