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A Theatre for Everyone

The Playhouse is for everyone, and we recognize that some of our patrons may have special needs. We offer several services to these patrons including:

  • Added comfort and accessibility
  • Audio-described and ASL signed performances
  • Hearing enhancement system
  • Wheelchair accessibility for theatres and all public areas
  • Large print programs
  • Ohio Relay Service

Funding for this program is provided by: Bartlett Wealth Management.

Box Office

800-582-3208 (Toll Free)

Patrons who are deaf, hard-of-hearing, deafblind or speech disabled:
Dial 711 to connect to our Box Office at 513-421-3888 via Ohio Relay services.

Monday: Noon – 5 p.m.
Tuesday - Saturday: Noon – 8 p.m.
Sunday: Noon – 2:30 p.m.

In the new Moe and Jack's Place – The Rouse Theatre, you can expect:

Added Comfort and Accessibility

Moe and Jack's Place will feature more legroom and better chairs, and there will be accessible seating in every section! The elevator for the new building will take patrons up to the balcony or down to the front rows of the orchestra section.

The doors will be on the first level of the lobby, which means that all patrons can access the new theatre on the same level where they enter the building, only using the elevator for seats in the balcony section or front rows. The elevator can also be used to access the Rosenthal Shelterhouse Theatre, which will remain in its current second-floor location.

Audio-Described Performances

The Playhouse was the first theatre in Ohio to offer regularly scheduled audio description for the visually impaired. Trained volunteers describe the visual elements of the production via a hearing enhancement system, allowing patrons to hear dialogue, music and other sound effects. The description is timed to avoid interfering with dialogue. Before the show and during intermission, show and actor information are shared.

This service is free. Please see dates below.

23-24 season performance dates:

  • Ring of Fire: The Music of Johnny Cash
    Sat. Sep 16 at 2:00 p.m.

  • Clyde's
    Sat. Nov 4 at 2:00 p.m.

  • Dracula
    Sat. Feb 24 at 2:00 p.m.

  • The Chosen
    Sat. May 4 at 2:00 p.m.


Signed ASL Performances

Signed performances for those with hearing impairments are offered for designated performances. Please see dates below.

Funding for this program is made possible by Bartlett Wealth Management. Subscriptions for the signed performance series are also available.

    23-24 season performance dates:

    • Ring of Fire: The Music of Johnny Cash
      Sun. Sep 17 at 2:00 p.m.

    • Clyde's
      Sun. Nov 5 at 2:00 p.m.

    • Dracula
      Sun. Feb 25 at 2:00 p.m.

    • The Chosen
      Sun. May 5 at 2:00 p.m.


    Hearing Enhancement System

    Hearing enhancement receivers providing volume enhancement to patrons with hearing impairment are available. Please see the house manager for more information.


    Accessible Parking

    Parking for those with disabilities is located in the Playhouse parking garage. Parking for persons with disabilities is limited and must be reserved and paid for in advance. All vehicles using these spaces must display a valid disability placard. Wheelchair seating in the theatres is subject to availability and should be requested at the time of ticket reservation.


    Facility Accessibility

    The Playhouse is fully equipped to accommodate patrons with mobility impairments in both theatres. A curbside drop-off area offers direct access to the street level Box Office, lobby and elevator to the second level.


    Large Print Programs and Digital Programs

    Large print programs are available upon request from the ushers.


    Ohio Relay Service

    We are proud to partner with Ohio Relay – a free service for patrons who are deaf, hard of hearing, deafblind, or speech disabled to call using relay services. Dial 711 and ask to call the Playhouse’s Box Office at 513-421-3888.

    How to Connect:

    • Dial 711 to connect with a relay operator.
    • Give the relay operator our Box Office phone number: 513-421-3888.
    • The relay operator will then dial the Box Office.
    • The relay operator will relay the conversation between you and a member of our Patron Services staff.


    Photo credits: Bruce Cromer and Nick Rose in A Christmas Carol; Photo by Mikki Schaffner.


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