A Theatre for Everyone

The Playhouse is for everyone, and we recognize that some of our patrons may have special needs. We offer several services to these patrons including:

  • Added comfort and accessibility
  • Relaxed Performances for individuals who would benefit from a more relaxed theatre-going environment 
  • Audio-described and ASL signed performances
  • Hearing enhancement system
  • Wheelchair accessibility for theatres and all public areas
  • Large print programs
  • Ohio Relay Service

Funding for this program is provided by: The Manuel D. and Rhoda Mayerson Foundation and Bartlett Wealth Management.

Box Office

800-582-3208 (Toll Free)

Patrons who are deaf, hard-of-hearing, deafblind or speech disabled:
Dial 711 to connect to our Box Office at 513-421-3888 via Ohio Relay services.

Monday: Noon – 5 p.m.
Tuesday - Saturday: Noon – 8 p.m.
Sunday: Noon – 2:30 p.m.

In the new Moe and Jack's Place – The Rouse Theatre, you can expect:

Added Comfort and Accessibility

Moe and Jack's Place will feature more legroom and better chairs, and there will be accessible seating in every section! The elevator for the new building will take patrons up to the balcony or down to the front rows of the orchestra section.

The doors will be on the first level of the lobby, which means that all patrons can access the new theatre on the same level where they enter the building, only using the elevator for seats in the balcony section or front rows. The elevator can also be used to access the Rosenthal Shelterhouse Theatre, which will remain in its current second-floor location.



Introducing Relaxed Performances

Relaxed Performances

When we open Moe and Jack’s Place – The Rouse Theatre, the Wednesday matinee will become Relaxed Performances. The Playhouse is for everyone, and we recognize that some of our patrons may need accommodations to enjoy a live performance. 


Who attends a Relaxed Performance? 

Relaxed performances are for anyone who would benefit from a more relaxed theatre-going environment. This can include, but is not limited to people with sensory sensitivities, anxiety, dementia, autism spectrum disorders, learning differences or challenges. However, the performances are open to everyone.

What is a Relaxed Performance?

A relaxed performance focuses on relaxing or adapting the theatre-going environment while maintaining the artistic vision of the show.

In a relaxed performance:

• We may make minor changes to sensory elements of a show such as reducing bright lighting or loud noises.

• There is a relaxed attitude to noise and movement in the audience with no “shushing” during the show. Everyone is welcome to enjoy the show in the way they see fit.

• The theatre doors remain open; and the house lights remain on, but dimmed, throughout the performance.

• You can leave the theatre at any time and a designated quiet area is available.

• In addition to making adjustments onstage and in the theater, our lobbies will include quiet areas, sensory-friendly activities and increased staff to create a safe, welcoming environment.

When are Relaxed Performances?

Relaxed Performances will begin in the 2023-24 Season.


Audio-Described Performances

The Playhouse was the first theatre in Ohio to offer regularly scheduled audio description for the visually impaired. Trained volunteers describe the visual elements of the production via a hearing enhancement system, allowing patrons to hear dialogue, music and other sound effects. The description is timed to avoid interfering with dialogue. Before the show and during intermission, show and actor information are shared.

This service is free. Please see dates below.

22-23 season performance dates:

    • A Chorus Line  

      Sat. April 1 at 2:00 p.m.

    • August Wilson's Seven Guitars 

      Sat. May 13 at 2:00 p.m.

    • Shane

      Sat. June 24 at 2:00 p.m.


    Signed ASL Performances

    Signed performances for those with hearing impairments are offered for designated performances. Please see dates below.

    Funding for this program is made possible by Bartlett Wealth Management. Subscriptions for the signed performance series are also available.

    22-23 season performance dates:

      • A Chorus Line

        Sun. April 2 at 2:00 p.m.

      • August Wilson's Seven Guitars 

        Sun. May 14 at 2:00 p.m.

      • Shane

        Sun. June 25 at 2:00 p.m.


      Hearing Enhancement System

      Hearing enhancement receivers providing volume enhancement to patrons with hearing impairment are available. Please see the house manager for more information.


      Accessible Parking

      Please note: Our Mt. Adams location is temporarily closed due to construction.

      Parking for those with disabilities is located in the Playhouse parking garage. Parking for persons with disabilities is limited and must be reserved and paid for in advance. All vehicles using these spaces must display a valid disability placard. Wheelchair seating in the theatres is subject to availability and should be requested at the time of ticket reservation.


      Facility Accessibility

      Due to construction, our Mt. Adams location is temporarily closed. 

      The Playhouse is fully equipped to accommodate patrons with mobility impairments in both theatres. A curbside drop-off area offers direct access to the street level Box Office, lobby and elevator to the second level.


      Large Print Programs and Digital Programs

      Large print programs are available upon request from the ushers.


      Ohio Relay Service

      We are proud to partner with Ohio Relay – a free service for patrons who are deaf, hard of hearing, deafblind, or speech disabled to call using relay services. Dial 711 and ask to call the Playhouse’s Box Office at 513-421-3888.

      How to Connect:

      • Dial 711 to connect with a relay operator.
      • Give the relay operator our Box Office phone number: 513-421-3888.
      • The relay operator will then dial the Box Office.
      • The relay operator will relay the conversation between you and a member of our Patron Services staff.


      Photo credits: Bruce Cromer and Nick Rose in A Christmas Carol; Photo by Mikki Schaffner. Promotional photos by Tony Arrasmith/Arrasmith & Associates. The cast of A Christmas Carol; Photo by Mikki Schaffner.