Frequently Asked Questions

Parking is available in the Playhouse garage or on surrounding streets.

Yes. We offer a number of accessibility services, including infrared sound enhancement systems for the hearing impaired and large print programs, as well as audio-described and signed performances. Both theatres and all public areas are accessible to wheelchairs.

• Exchange your tickets two hours prior to your scheduled performance time by calling the Box Office at 513-421-3888.

• Give the gift of theatre to friends, acquaintances or business associates. If you cannot get your tickets to them, we can print duplicates that they can pick up at the Box Office.

• Donate your tickets to the Playhouse as a charitable contribution to a not-for-profit organization. Call the Box Office to release your seats BEFORE the scheduled performance, destroy your tickets and we will issue a receipt for your tax return. Once the performance begins, we cannot issue tax-deductible certificates.

If the show is still running, yes.

Here's how it works:

• The Box Office distributes seating beginning ONE HOUR prior to curtain on a first-come, first-served basis when expired tickets are presented.

• If reserved seating is not available, you will be given an empty seat pass. You will then meet the house manager at the door of the theatre just prior to curtain. He or she will assist you in finding empty seats in the theatre.

• The missed performance admission is valid through the final performance of the missed show. Please call the Box Office to confirm the show time(s) on the day you plan to attend.

Mobile phones and beepers must be turned off inside the theatre. If you need to be reached, Box Office lines are open until 30 minutes past the posted performance time. The Box Office number is 513-421-3888.

The show must go on! The Playhouse may be located in a park, but it is an indoor performing arts complex.

Unless the city officially closes roads to non-essential traffic, all performances will continue as scheduled, regardless of weather conditions. In the event of a show cancellation, the cancellation information is posted on the homepage of our website. We also call and/or email patrons with tickets to the cancelled performance, so please make sure we have your correct contact information.

If you are uncomfortable driving in certain weather conditions please call our Box Office at 513-421-3888 for assistance.

No, the Playhouse is not an outdoor venue. While we are located within Eden Park, our entire facility — the two theatres, lobby, bar and dining spaces — is indoors. The nearby outdoor performance space — also in Eden Park — is called Seasongood Pavilion and is not part of Cincinnati Playhouse in the Park, nor do we perform there.

Latecomers are seated at the discretion of the house manager, so as not to disturb other audience members and the performers. This may be as late as intermission. Latecomer admission depends on the demands or structure of a particular production. Should you need to leave the theatre during a performance, re-admittance and seating are also at the discretion of the house manager.

Theatre is, after all, about expressing yourself. So dress it up or dress it down — it's up to you. We want you to be comfortable and enjoy yourself.

You can enjoy one of several on-site or nearby food options. Whether you're looking for a complete meal, a mid-show snack or just a cocktail from the bar, the Playhouse has you covered. Visit our Eat & Drink page for local and onsite recommendations and menus.

Ticket prices for individual Playhouse productions begin at $35 and vary based on the date and seating location desired. Generally, you'll receive the best seats at the best prices by purchasing early or by purchasing a Playhouse subscription. All Playhouse ticket prices are subject to change based on availability. To view specific prices, select the Buy Tickets button for the production you'd like to see. Then, select the date and seats you prefer.

Looking for a discount? The Playhouse offers a number of discount programs. Discounts for groups of eight or more adults are also available.

Yes, we have special prices for children and full-time students. Check each show's production page for a content advisory. Children under the age of 5 will not be admitted to Playhouse productions, unless otherwise advertised.

Tickets are subject to dynamic pricing, meaning that prices may increase as the performance approaches depending on demand. To secure the best prices for your seats, buy your tickets early, before dynamic price changes increase the cost of the seats you’d prefer.

Ticket prices vary based on performance and seat location.

Moe and Jack's Place – The Rouse Theatre has three price zones. In our ticketing purchase path, you will see each zone represented by the following colors:

Price Zone 1 - Green (includes the most expensive seats)
Price Zone 2 - Blue
Price Zone 3 - Purple

The Rosenthal Shelterhouse Theatre has three price zones. In our ticketing purchase path, you will see each zone represented by the following colors:

Center Section - Green (includes the most expensive seats)
Side Section A - Blue
Side Section B - Purple (includes the least expensive seats)

Contact the Box Office by phone or in person no later than 2 hours prior to your scheduled performance time. Tell us which show you want to exchange. Once we agree on an alternate seat location and date, we will exchange your seats instantly and release your old seats for sale immediately. Your new tickets will be emailed at the time of the exchange. For exchanged, printed tickets, please destroy by tearing them lengthwise and discarding them. Don't forget to mark your calendar with your new performance date.

Subscribers: There is no service fee for subscribers to exchange any ticket, including additional single ticket purchases.

Non-subscribers: There is a $4 exchange fee per ticket/per exchange.

Upgrades: Exchanges made to higher-priced tickets will be charged the price difference. Upgrade charges are due at the time of exchange and can be charged to American Express, Visa, MasterCard or Discover.

Please note:

• If your tickets have expired, please read the missed performance procedure below to find out how you can still see the show.

• Seating is based on availability and may not be comparable to original seating. Since we do not save seats for exchanges, please call us as soon as you know you have a conflict.

• Reserved parking may not be available on your new performance day. If parking is sold out for your new date, we will put you on a waiting list and call you when we secure space. If we cannot secure a spot, please stop by the Box Office on the night of your performance to obtain a parking refund for that individual performance.

• Exchanges to lower-priced tickets will not receive a refund.

You can login to your account and reprint them. For paper tickets, please call the Box Office at 513-421-3888.

Seats in the Rosenthal Shelterhouse are set up in even and odd groupings. If your seat numbers are sequential even or odd numbers, they are together.

A $1.90 Park Board fee is assessed on all ticket purchases.

Please see our Seating Page for more information about seat locations.

The Playhouse has a longstanding commitment to the military personnel in our community. We welcome U.S. military personnel, spouses and children, as well as U.S. veterans with two programs.

AFTA-Cincinnati
Members of the active military and their immediate families can purchase half-price tickets for any Tuesday through Friday regular season performance. Offer made possible by AFTA-Cincinnati. Valid for Price Zones 1 and 2 in The Rouse Theatre and Side A Section in the Rosenthal Shelterhouse Theatre. Not valid with other discounts, including child and student tickets. Limit four discounted tickets per household. Visit the AFTA website for additional opportunities and complete details.

Blue Star Theatres
Members of the active military, their immediate families and U.S. veterans can purchase half-price tickets for any Tuesday through Friday regular season performances. Valid for Price Zones 1 and 2 in The Rouse Theatre and Side A Section in the Rosenthal Shelterhouse Theatre. Not valid with other discounts, including child and student tickets. Limit four discounted tickets per household. Tickets available through the Box Office at 513-421-3888. Please identify yourself as a Blue Star Theatre participant when you contact the Box Office to receive this discount. Blue Star Theatres is a program of Blue Star Families and Theatre Communications Group.

*All ticket prices, discounts and special offers are subject to change. Applicable handling fees apply. Not valid on prior purchase. 

Ticket Discounts
Members of ArtsWave can purchase half-price tickets for any Tuesday through Friday regular season performance. Valid for Price Zone 2 in The Rouse Theatre and Side A Section in the Rosenthal Shelterhouse Theatre.

Child/Teen Tickets
Share theatre with the young people in your life! Single tickets prices for kids and teens are $53.50, $43.50 or $33.50 per ticket based on seat location. Check each show's production page for a content advisory, or call the Box Office for details. Children under 5 are not admitted.

Student Build Your Own Series Subscription
Choose as few as four shows from either theatre to introduce your child to the Playhouse! Get all the benefits of subscribing for as little as $15 per seat. Subscribe as a family, or, for the independent teen in your life who would like to come alone, it makes a great gift! Build Your Own Student Subscription today.

Student Rush
Students may purchase a day-of-show ticket by phone or in person for only $15. Must provide a valid Student ID at Will Call when picking up the tickets.

Whether it's you and some friends, your church group, a company party or a national organization in town for a convention, the Playhouse offers attractive rates and amenities for groups of just eight or more adults.

Visit our Group Sales page for more information. You can also call the Box Office at 513-421-3888, or contact the Group Sales Manager at 513-977-2002. Save money on ticket costs and save on fees, too!

Receive emails from the Playhouse to stay up to date with new programs, events and productions, and to take advantage of exclusive offers and presale opportunities throughout the season.

Click here to join our email list!

Save by coming to our discounted preview performances (the shows prior to opening night).

The first Preview for the 2022-23 Season Previews in both Moe and Jack's Place – The Rouse Theatre and the Rosenthal Shelterhouse Theatre occurs on Saturday (7:30 p.m.). The first Preview dates for select Rouse Theatre performances are on Sunday (2 p.m. and 7 p.m.), Tuesday (7:30 p.m.) and Wednesday (7:30 p.m.) prior to opening night of a show.

For the 2022-23 Spring Preview performance dates, please visit our Ticket Page and select the show of your choosing for more information.

As a subscriber, you’ll always save up to 20 percent off single ticket prices and enjoy these great benefits:

• Never experience price increases during the season.
  • Lock in the lowest rates on every production in your package.
  • Get exclusive discounts and no handling fees on single ticket purchases throughout the year, including A Christmas Carol, presented by First Financial Bank.
• Never miss a show.
  • The seats and dates you want are set and guaranteed in advance.
• Never worry about last-minute schedule change.
  • Subscriber ticket exchanges are FREE and easy. Charges only apply if you transfer to a more expensive seat.
• Never pay one lump sum.
  • Spread out the cost of your ticket package over as many as nine monthly installments when you subscribe by Nov. 1! Payment plan options are available with certain restrictions depending on the time of year and package level.
    

Begin your subscription journey today!

Every year, the Playhouse is proud to issue ticket donations valued at more than $30,000 to assist other nonprofits in raising funds for their organizations. These ticket donations valued at over $170 per set entitle recipients to attend one of the current Rouse Theatre subscription season productions. Please note conditions of the donation and expiration date.

Application Process
To request a donation for your organization please follow these guidelines:

• Requests are accepted via U.S. post only. Include a self-addressed stamped standard #10 envelope for the donation to be returned to you. Requests must be on the receiving organization's letterhead, with the name of the organization, address, telephone number and nonprofit ID number, name of the event, contact's name, address and phone numbers. No donation will be issued to an individual.

• Requests are filled on a first-come, first-served basis. The Playhouse is not responsible for lost or misdirected donations and is unable to issue reprints. Requesting organizations may receive one donation per Playhouse's fiscal calendar, July 1 through June 30. Multiple requests are discarded.

• Tickets are subject to availability, are valid for the Rouse Theatre production listed. Valid Tuesdays-Fridays.

• The Playhouse is unable to consider donations that benefit political parties or candidates, for-profit companies (including employee recognition/appreciation days) and holiday events.

Application Submissions 
Mail to:
Cincinnati Playhouse in the Park 
Attn: Ticket Donations
962 Mt. Adams Circle
Cincinnati, OH 45202

Donate your tickets to the Playhouse as a charitable contribution to a not-for-profit organization. Call the Box Office to release your seats BEFORE the scheduled performance, destroy your tickets and we will send you a receipt for your tax return. Once the performance begins, we cannot issue tax-deductible certificates (per Internal Revenue Service guidelines).

To learn more about this exciting project and how you can get involved, call Bethany Doverspike, Director of Development, at 513-977-2081 or email Bethany.doverspike@cincyplay.com. You can also find more information or donate on our website. 

Our up to date COVID-19 health and safety guidelines can be found on our Health & Safety page.