Why are there fewer shows in the season than normal?
We are planning a seven-show subscription season, plus the return of the full production of A Christmas Carol. The smaller lineup is to accommodate a later, October start for COVID-19 safety and an early end to begin the final phase of construction
on the new mainstage theatre complex.
Will subscribers get their regular seats?
Right now we are selling tickets at full capacity, so subscribers should retain their current seats. However, current protocols are subject to change based on new mandates and/or recommendations from the CDC, the State of Ohio, the Hamilton County Department
and/or the City of Cincinnati. If there are changes in capacity in the theatre's, subscribers should not count on having their same seats, but we’ll do our best to provide comparable seating.
When will subscribers get their tickets?
Tickets will be digital or print-at-home with contactless ticket scanning at the theatre and will be sent prior to your performance via email.
Could there be further cancellations or postponements again?
Unfortunately, that is still a possibility in the current situation. In the event we must cancel or delay the season, we’ll contact you directly as soon as we know, and we’ll offer our patrons the option to donate their tickets, receive an
account credit or receive a full refund.
What measures will you take to keep audiences safe?
The safety and well-being of our patrons, artists and staff is our top priority. As you can imagine, our health and safety guidelines are constantly evolving, and that means our comprehensive safety plan is too. As we prepare to welcome audiences back
in the fall, we will continue to follow all local, state and federal mandates, as well as CDC guidelines, to ensure everyone has access to a safe and enjoyable live theatre experience.
You can read the details of our current safety protocols on our Health & Safety page.
We will communicate any changes to our safety plans closer to the opening of the season and to your performance. Patrons who don't feel safe attending or aren't comfortable with the protocols will have the option to receive a refund if you notify
us prior to the performance.
If I don’t feel safe attending, will there be an option to stream the performances from home?
As long as COVID-19 remains an issue, our plan is to record all of this season’s performances and offer the video as an option to those who don’t feel safe attending. We will communicate the cost and options with you as soon as we know them.
Will there be usher and other volunteer opportunities next season?
We are hoping to return to our robust volunteer programs next season. With the later start date in October, volunteer and usher information will be communicated in the early fall when our Front of House Supervisors and Volunteer Coordinator return.