The safety and well-being of our patrons, artists and staff is our top priority. As health and safety guidelines are constantly evolving, we continue to closely monitor the situation and modify our COVID-19 health and safety plan appropriately. The protocols outlined below are subject to change at any time based on levels of COVID-19 in our community, CDC recommendations and/or changes to federal, state or local guidelines.
We will send the most up-to-date guidelines in an email closer to your performance. Patrons who don't feel safe attending or aren't comfortable with the protocols below will have the option to receive a refund if you notify us prior to the performance.
Thank you in advance for your help to ensure everyone has a safe and enjoyable theatre experience.
If you are already holding tickets and aren't comfortable with any of our safety protocols, contact the Box Office at 513-421-3888 for a refund.
All performances in Moe and Jack’s Place – The Rouse Theatre and Rosenthal Shelterhouse are being sold at full capacity.
The building will open 90 minutes before each performance. Tickets will be digital or print-at-home with contactless ticket scanning at the theatre. Tickets will be sent prior to your performance via email.
When tickets are purchased, patrons will be required to confirm that they have reviewed and will follow the Playhouse's health and safety measures and will not attend if feeling ill, showing any symptoms or have had any know contacts related to COVID-19.
If you are feeling ill or showing any symptoms, please stay home. Please call the Box Office at 513-421-3888 to receive a refund or donate your tickets.
All public spaces will be cleaned nightly and between matinee and evening performances. Cleaning procedures will utilize CDC-approved disinfecting solutions to thoroughly clean door handles, stair railings, seating arm rests, counters, tables, chairs, the elevator and other shared surfaces after every performance.
We are making touchless hand-sanitizer and disinfecting-wipe stations available throughout the building.
The Playhouse has a continuous air-flow system. We have increased the outside air to the maximum percentage that the system can handle. We have upgraded the air filters to MERV13 efficiency filters for all the air-handling units throughout the building. Evaporator coils have been deep cleaned and disinfected.
Beverages and food will be available for purchase. Drinks are permitted in the theatre. Food is not permitted in the theatre. Thank you!